My business would like the option to SMS leads, contacts, and customers using Zendesk Sell.
We cannot do this, however, because SMS is only available to US and UK numbers, and I am in Australia.
I also cannot switch to a US or UK number because people are generally sceptical of unknown international phone numbers.
This makes it difficult for us to communicate with customers. Introducing international SMS would resolve this issue. Even better, integrating with iMessage and Google Messages would allow us to message 98% of customers without having to pay SMS charges.
Hi Luke Morton! I work with Textline, a Zendesk Sell Marketplace App. We have an integration that allows you to send and receive text messages from directly within Zendesk-- and we are able to work with Australian numbers. You can find us in the marketplace here and use the 'Contact Us' link to ask any questions or schedule a demo!
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