• Hillary Latham

  • February 16, 2021 16:09

  Community Moderator

  Yes, but my answer depends on what you mean by addressed.  Do you mean assigned, solved, commented?  

• MONSTER

  • February 17, 2021 05:12

  Hey @...

   

  Addressed here means, tickets in which internal or public note (comment) added by agent.

• Hillary Latham

  • February 18, 2021 00:07

  Community Moderator

  I would probably use the Ticket updates dataset, filter on update date = yesterday and updater role not = end-user (filter out the end user updates), set row = updater name (which is the person who made the update) and then show the comment metrics you want.  In my example, I used Tickets updated w/comment, w/public comment, and w/internal comment.  You can play around from there.

  

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