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Overseas Echo/Delays

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Patrice Novak

Posted May 11, 2021

We have team members overseas who have 3-5 second delays and echos on all of their Zendesk Talk calls.  We have tested with polled VDI connections as well as dedicated VDI connections.  We have changed locations of our server from stateside, to Hong Kong to Japan.  We have tested different browsers and direct connections without a VDI connection.  None of our troubleshooting efforts have eliminated the echo/delay.

Is there anyone out there that has had similar issues?  Or knows of a solution?

 

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    Sonny

    Zendesk Customer Care

    Hi Patrice,

    Echo/Delays on your Talk is mostly related to network issues. You may need to check this with your IT Network Team to ensure that all the Talk network requirements are met. For more information, see this article: https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements

    To know more about this, you can check this article link: https://support.zendesk.com/hc/en-us/articles/203661086-How-can-I-troubleshoot-Talk-issues-#h_01EMKM9W7FCD7A4JD3K8C7G9K0

    Yours truly,

     

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