Registered for Zendesk Community Day 2021? Introduce yourself!

Completed

55 Comments

  • Dmitry Amelkin

    Hi all,

    My name is Dmitry, I am product and project manager @ RealRussia We are UK based travel agency helping people to arrange their travel to Russia and beyond. 

    We are quite new to Zendesk, just joined this September, so I am looking for best practices from more experienced colleagues.

    See you!

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  • Ron de Vries

    Hi Nicole, 

    As it turns out I have to do my JavaScript exam tonight. Hopefully I'll be able to jump in after finishing the exam. Will (parts of) the sessions be recorded as well? 

    -Ron

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Ron - 

    All of the main stage sessions will be recorded. The breakout rooms - which are the feedback sessions with PMs and user tips - will not. However, we will have more opportunities to participate in breakouts for both feedback and user tips in the future. 

    Recordings will be posted to the Zendesk YouTube page, under the "Community" channel in about a week. 

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  • Ron de Vries

    Thanks Nicole and good luck! 

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  • Joyce Owens

    Hi,

    I am excited to see what this day will bring. I am six months new to Zendesk and can't wait to learn more on improving the customer and/or agent experience. I would love to hear more on Explore and Guide dashboard to track metrics.

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  • Nicole Saunders
    Zendesk Community Manager

    Ron de Vries - Thanks!

    Joyce Owens - Today should be a great learning day. :) 

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  • Monica White

    Help, I can't get in! Can someone resend me my personal link at mwhite@idauto.net? The link in my email isn't working for Community Day!! :( :( :( 

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  • Debbora Binggeli

    I cannot get in either.  Help!

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  • Stephen Belleau
    Community Moderator

    Nicole Saunders we have the same problem as monica! our "Click to join" button is not an actual link

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  • Chris Bulin
    Community Moderator

    Try this link folks: https://app.experiencewelcome.com/events/vgujNP/stages/MRfDOB?fromOneClick=true

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  • Monica White

    That worked for me! Thanks, Chris! See everybody there!

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  • Reshma Patel

    Chris Bulin That url asked me to verify my email, which I did. But now I am waiting for a new url via email and I have yet to receive it. 

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  • Debbora Binggeli

    ...worked for me too; I'm in. :)

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  • Chris Bulin
    Community Moderator

    Reshma Patel it sounds like it probably didn't have your email in the registrants list. You should receive an email shortly. 

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  • Reshma Patel

    It should have my email as I received the confirmation and reminder emails. Still no temp. link email though. 

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  • Mandy Labriola

    I can't get the link to work....

     

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  • Chris Bulin
    Community Moderator

    Thanks Reshma, I've flagged this up with the community team for further help!

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  • Chris Bulin
    Community Moderator

    Mandy Labriola it looks like you got in ok. I see you in the attendees list. Let us know if you're having any further issues.

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  • Drew Frey
    Zendesk Community Manager

    Hey Reshma Patel. Sorry you're having problems! That email that you're waiting on can take a second once you try to 'Enter Auditorium'. The first time I tried getting in, that email took a few mins. 

    Are you still having issues?

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  • Drew Frey
    Zendesk Community Manager

    Hey everyone, it appears that there might have been an issue with one of the reminder emails this morning. If you're experiencing problems, please email: support@experiencewelcome.com 

    They will help troubleshoot and direct you to the event. 

    Thank you!

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  • Drew Frey
    Zendesk Community Manager

    I hope everyone is having a great time now during Community Day! If you do run into any other issues, let us know. 

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  • Debbora Binggeli

    I cannot ask questions/chat. 

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  • Nicole Saunders
    Zendesk Community Manager

    Hi all - 

    Thank you to everyone who attended today and made our first Zendesk Community Day a huge success. 

    We do apologize for the challenges some of you had with joining. Hopefully most people were able to eventually get in to the event. We will post the recordings to YouTube soon, and will drop links here when those videos go live. 

    You can still go play around with the virtual lobby on Miro, and we look forward to bringing you more great events in 2022. 

    If you have any feedback - good or bad - we'd love to hear it, so we can take that into planning our next events! Please feel free to post in the comments here, or if you attended you'll be receiving a survey in email today.

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  • Tanawat Oonwattana

    I could not join the meeting last night, it was 13:00-03:00AM my time, and the link in the email was not working for me, so I didn't even bother.

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  • Nicole Saunders
    Zendesk Community Manager

    No worries, Tanawat! We'll have recordings out next week. We do apologize for the log in issues with the email. 

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