Registered for Zendesk Community Day 2021? Introduce yourself!

Completed

55 Comments

  • Stephen Belleau
    Community Moderator

    Nicole Saunders we have the same problem as monica! our "Click to join" button is not an actual link

    1
  • Monica White

    That worked for me! Thanks, Chris! See everybody there!

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  • Debbora Binggeli

    ...worked for me too; I'm in. :)

    1
  • Chris Bulin
    Community Moderator

    Thanks Reshma, I've flagged this up with the community team for further help!

    1
  • Drew Frey
    Zendesk Community Manager

    Hey everyone, it appears that there might have been an issue with one of the reminder emails this morning. If you're experiencing problems, please email: support@experiencewelcome.com 

    They will help troubleshoot and direct you to the event. 

    Thank you!

    1
  • Drew Frey
    Zendesk Community Manager

    Hey everyone! Looking forward to chatting with all of you next week during Community Day! 

    Thanks for saying 'hi' and introducing yourselves. We've got a lot of great content and sessions on the agenda for you and hope that you stick around after the event to network and get to know one another a bit better. 

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  • Jolly Crazed

    My name is Jolly Crazed. I'm a manager for Crazed Printing in Newark, CA. I'm looking forward to discussing potential partnerships.

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  • Monica White

    Hi everybody! I'm Monica White, the Tech Docs Manager at Identity Automation - a Cloud identity management system for K-20 education. Looking forward to brainstorming, networking, and learning new ways to do things!

    0
  • Debbora Binggeli

    Hello!  I'm Debbie Binggeli, and I manage the Customer Service Department for the Nevada Department of Transportation.  We implemented Zendesk just over a year ago and use it quite differently from those in a sales environment.  I would love to meet other folks who work and utilize Zendesk in the public sector. 

    I am very interested in learning more about Explore reporting including CSAT data, because customer satisfaction is our highest priority.  I'm especially interested in any tips and tricks some of you may have discovered along the way to help customers report on the service they received rather than the outcome of the situation. (i.e.:  A customer calls to get a pot hole repaired, and the customer service rep was very kind and attentive.  She receives bad feedback from the customer, not based on her service, but because the pot hole wasn't fixed quickly enough.)  Looking forward to tomorrow!  

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  • Tatev Hakobyan

    Hello everyone!
    I'm Tatev Hakobyan, Director of Support and Enablement at SuperAnnotate https://www.superannotate.com/
    We are a fast growing startup which is an end-to-end platform to annotate, version, and manage ground truth data for AI.
    We implemented Zendesk for our Support team 2 months ago so I am interested in learning other company experiences to maximize our efficiency and improve our processes.
    Looking forward to e-meet you all and have a productive networking!

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  • Dmitry Amelkin

    Hi all,

    My name is Dmitry, I am product and project manager @ RealRussia We are UK based travel agency helping people to arrange their travel to Russia and beyond. 

    We are quite new to Zendesk, just joined this September, so I am looking for best practices from more experienced colleagues.

    See you!

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  • Ron de Vries

    Hi Nicole, 

    As it turns out I have to do my JavaScript exam tonight. Hopefully I'll be able to jump in after finishing the exam. Will (parts of) the sessions be recorded as well? 

    -Ron

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  • Nicole Saunders
    Zendesk Community Manager

    Ron de Vries - Thanks!

    Joyce Owens - Today should be a great learning day. :) 

    0
  • Chris Bulin
    Community Moderator

    Try this link folks: https://app.experiencewelcome.com/events/vgujNP/stages/MRfDOB?fromOneClick=true

    0
  • Reshma Patel

    Chris Bulin That url asked me to verify my email, which I did. But now I am waiting for a new url via email and I have yet to receive it. 

    0
  • Chris Bulin
    Community Moderator

    Reshma Patel it sounds like it probably didn't have your email in the registrants list. You should receive an email shortly. 

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  • Reshma Patel

    It should have my email as I received the confirmation and reminder emails. Still no temp. link email though. 

    0
  • Mandy Labriola

    I can't get the link to work....

     

    0
  • Chris Bulin
    Community Moderator

    Mandy Labriola it looks like you got in ok. I see you in the attendees list. Let us know if you're having any further issues.

    0
  • Drew Frey
    Zendesk Community Manager

    Hey Reshma Patel. Sorry you're having problems! That email that you're waiting on can take a second once you try to 'Enter Auditorium'. The first time I tried getting in, that email took a few mins. 

    Are you still having issues?

    0
  • Drew Frey
    Zendesk Community Manager

    I hope everyone is having a great time now during Community Day! If you do run into any other issues, let us know. 

    0
  • Debbora Binggeli

    I cannot ask questions/chat. 

    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi all - 

    Thank you to everyone who attended today and made our first Zendesk Community Day a huge success. 

    We do apologize for the challenges some of you had with joining. Hopefully most people were able to eventually get in to the event. We will post the recordings to YouTube soon, and will drop links here when those videos go live. 

    You can still go play around with the virtual lobby on Miro, and we look forward to bringing you more great events in 2022. 

    If you have any feedback - good or bad - we'd love to hear it, so we can take that into planning our next events! Please feel free to post in the comments here, or if you attended you'll be receiving a survey in email today.

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  • Tanawat Oonwattana

    I could not join the meeting last night, it was 13:00-03:00AM my time, and the link in the email was not working for me, so I didn't even bother.

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  • Nicole Saunders
    Zendesk Community Manager

    No worries, Tanawat! We'll have recordings out next week. We do apologize for the log in issues with the email. 

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