Hello,

I would like to create an Explore report in order to view :

- the number of "unassigned tickets" that an agent assigns to himself (ie using "take it" button)

- the number of "unassigned" tickets assigned by one agent to another.

Thank you in advance

• Hillary Latham

  • March 12, 2021 18:29

  Community Moderator

  I would start with the Ticket Updates dataset.  You can show the "updater" and the "update ticket assignee".  Per row you can see if they are the same or different.  If you needed a calculate, you could probably build a metric comparing the two values to find matches.

• NAPSIS DT - Frédéric ROUXEL

  • March 15, 2021 09:03

  Thank you !

  it's ok for me

  Fred

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