Track when and which agent updated an organization customer field

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1 Comments

  • Hillary Latham
    Community Moderator

    Hey Waldemar.  There isn't an option for reporting on changes to organization fields.  The datasets are all ticket related right now, so you can only report on changes to ticket fields (change and by whom and at what time).  You can pull org information related to a ticket, but not report on it independently.

    I would recommended giving some feedback on the Explore feedback channel (there might also be some existing requests in this area if you want to search this board for Organization related feedback): https://support.zendesk.com/hc/en-us/community/topics/360001200913

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