Community Moderator

Hi Owen, after I wrote this original post, I did think of something.  Could you have two metrics, and have one display as %age: chart configuration > display format > %.  Then do a running sum on that metric - since it's in %age format already?

If that doesn't work for you, I would recommend adding some feedback to request this type of result path calculation.  You can do that here: https://support.zendesk.com/hc/en-us/community/topics/360001200913

Community Moderator

Hey Owen, you can only show 1 result path calculation per metric.  If you want to show two on the same metric, you will have to first create a duplicate copy of the metric, then add that duplicate to the query.  Then you will have two metrics in result path calculation.

@... Sorry, I may not have made it clear what I'm looking for: the thing I was having trouble with was not duplicating the metric, it's getting the duplicate to show as running total percentage. As far as I can tell, result path calculation lets me do running total (as total quantity, not as percent) or % of total (but not as a running total)... but I can't do running total as % of total like you would see in the line section of a pareto chart.

I can't show my actual data, but I've made a Paint mockup, below: I can do A (running total, but not % of total) or B (% of total, but not running total), but I want C (running total).

I also might be misunderstanding if you're saying I should add a third metric, but I'm not sure how that would help!

Thanks Hillary. I've submitted the feedback as requested here: https://support.zendesk.com/hc/en-us/community/posts/1260800893790-Result-Path-Calculation-Running-Total-Cumulative-Percentage-

@...: to address your edit, I seem to now be getting this problem. Can I somehow divide by the total in the formula of the metric to fix this, or is this as close as we're going to get?

Thanks for all the help, by the way!

Community Moderator

Oh, I see, it's not really displaying %ages, it's display the number as a %age.  So, that was bad advice from me.  You'd actually have to figure out how to display the %age based on the total - I can't quite figure out a way to do that (know what the total is while in the row for that calculation).