Reporting on tags added and removed over time



  • sphen

    @... Even though historic tag reporting isn't possible, you should be able to achieve this because you can safely assume that all completed action items did previously have the request tag.

    1: # Tickets with action item. Are either of the tags present?

    IF (INCLUDES_ANY([Ticket tags], "action_item_request","action_item_complete")) THEN [Ticket ID] ENDIF
    2: # Tickets with completed action item. Only looks for complete tag.
    IF (INCLUDES_ANY([Ticket tags], "action_item_complete")) THEN [Ticket ID] ENDIF
    Does that sound like what you're looking for?

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