Include partial searches in Zendesk Support Search


  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Similar (if not the same) situation. Our Orgs contain the customer's number. Some of them contain leading 0's. If I omit those 0's, the search does not result in the correct Org, BUT if I include the leading 0's but omit the end of the number, it works. It's only the leading 0's that cause the problem.

  • Brandon Geick

    I have the same request.  There's data in my Zen tickets that has useless letters in front of the important numbers. But its all in-line with no spaces. Ex: CS0332522

    When searching '332522'  I get no results. However, I expect to be returned the ticket with that data in the comments.


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