We'd like to have a way to require an agent to fill out a field in a macro. For example, we have macros that include different order-specific info. Right now the macros have "XXX" where we have to fill in the content required. We'd like to be able to insert a box/field in the macro that is required instead. This way agents wouldn't be able to miss something and accidentally send the customer an email with "XXX" in the body
Please sign in to leave a comment.