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Posted Aug 03, 2021
Hello,
Is there a way to hide the unnecessary view channels?
See below -
Thanks,
Carlos
3
5
Recent searches
No recent searches
Posted Aug 03, 2021
Hello,
Is there a way to hide the unnecessary view channels?
See below -
Thanks,
Carlos
3
5 comments
Dave Dyson
Hi Carlos,
Support Admins have access to all views, so there isn't a way to hide them. For agents, views can be restricted to specific Groups, and then the agents will only see views accessible to groups they're a member of.
0
Heather Rommel
I usually us Lovely Views, an app that expands on Zendesk Views capabilities so that you can have a visual of the hierarchy in a folder-like structure should you choose to set it up that way. Like this:
0
Matthew Weathers
I'm both an admin and an agent for a young company. As we are trying to control dollars, I can't incur the additional cost of a third party integration. My entire CX unit consists of 3 admins: one for cloud and security ops, one for IT ops, and one for app support. I get to be an admin because I'm the only authorized user for the external facing brand we have. This means I'm pulling double duty as an Agent, as well. In my day-to-day functions, I have no need to access the tickets that come into all the shared views: I only need those tickets routed to my group. As such, it would be nice to be able to limit my views to just those for my group. Scrolling through all the views is not a workflow constraint, but is annoying.
1
Agnieszka Pyzik
Hi Carlos Arranaga ,
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
0
Kevin G
Totally agree Matthew Weathers
0