the language preference does not affect custom fields and custom Views
AnsweredI have a problem, when I change the language of Zendesk, the description of the custom views and the custom fields (unlike the rest) remain in the language in which I created them.
Thus, when a user switches Zendesk to their preferred language, they get a mix of fields and views in their preferred language (fields and views by default) and in the language in which the customizations were created. This is obviously a problem for our users.
What is the reason for being able to switch Zendesk to the user language if you only get a mix?
Is there a way to solve this problem?
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Hello @..., it looks like this is what you're looking for: Using dynamic content to translate your ticket fields
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It works perfectly for fields and views
Thanks Pedro, you make my day -
Happy to help! :-)
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