User created/updated Trigger

4 Comments

  • Jake Partee

    Definitely understand where you are coming from. Except I would want it to update my customer that their profile was updated, not agents 

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  • Étienne Cantin

    Hi Jake, yes users include end-users or customers in your Zendesk instance. They can also be agents or admins. 

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  • Alex Vargas

    Did any one find a solution for this ?
    Currently am in this process and this problem.

    Want to have the Zendesk Support create/update a user and also make an update to our database

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  • Anselm Engle

    We'd love to see this updated as well! We're trying to segment customers based on info in our database, but that only syncs after a user is created, so if the user is emailing us for the first time (ticket created and user created), and user tags cascade when the ticket is created, and THEN the user is updated... we have no way of updating the ticket at that point.

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