Do not reopen tickets when the user replies


  • Kolten Kittleson
    Zendesk Product Manager

    Hello Marta,

    Thank you so much for the feedback on ticket status changes. At this time there aren't plans to keep a ticket from changing statuses natively, however you could look at building a trigger like this:


    And that would set the ticket status back to pending should a user reply and reopen it. 


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