Automatic Refresh in Views

69 Comments

  • Jason Shepard

    Almost a year later and still nothing? 

    3
  • alexnand

    Views don't automatically refresh in Support.

    2
  • ML

    We have new users transitioning to Zendesk who did not see new tickets due to this shortcoming. We also have strict SLAs. Having to refresh or change views is not a solution for what should have been a basic feature included with the product.  

    3
  • Benjamin Gonzales Jr

    This feature is critical for time sensitive environment.

    3
  • Daniel Richer

    So Chrome extension has not been working for a while, as this feature has been requested for nearly a year are we anywhere near having the basic of refreshing the view option?

    Without this what is the point in using zendesk? May as well go back to shared mail boxes at least this way we are not constantly missing tickets, delayed support and missing SLA deadlines.

    Please fix this! 

    1
  • Lloyd Norman

    Hi team,

    Please can we implement this in next update? 

    Our tech team are finding it very difficult to keep on top of tickets as they grow in volume, due to this issue/limitation.

    Best.

    1
  • Customer Support

    CLEARLY Zendesk is ignoring us.  Please upvote this comment.

    4
  • prakash.sati

    +1 Vote, its a must have feature

    3
  • Shane Edwards -

    I just migrated back off of Zendesk last week and this is one of the key reasons.  Vote with your feet, a +1 here won't get you anywhere.

    3
  • Daniel Richer

    Fresh desk is an option if this isn't going to be fixed. It seems to be a cheaper option and has an inbuilt auto update... 21 day free trial if anyone wants to take a look as it is looking to be a viable option if this isn't something zendesk cannot or will not implement

    0
  • mws

    Daniel Richer Completely agreed. We've already started looking at FreshDesk and their sales team has been super helpful. Freshdesk's auto refresh is a duh-feature ("of course we'd have that") - and some of their features just make more sense / actually work logically - like handling CCs in a ticket, better knowledgebase article support, and more. 

     

    And, Freshdesk has actually consistently added new features - unlike Zendesk, which hasn't changed one thing in years. 

     

     

    0
  • mws

    Shane Edwards - Mind sharing where you migrated to? We're interested. 

    0
  • Shane Edwards -

    Certainly!  Some of our support team members had prior experience with HelpScout.  It is much more 'light weight' and doesn't have an embedded phone system, so there were some definite trade-offs, but between HelpScout and setting up our corporate IVR with a couple of call groups we seem to be in better shape now.  At least the pages load automagically.  :)

    0
  • Gayla J. Rowley

    I vote for this too!  big help to my organization.

     

    0
  • Nick Jones

    We are new to this product in our organization but having an auto-refresh seems like a basic necessity that is just bizarre to not be included.  Think of it like email, would you second guess that Microsoft Outlook wouldn't be showing you email when it arrives?  A ticketing system should work in a similar manner and your dashboard should actively update at least every 30 seconds or so.  As a technician I'm usually involved in other projects and so I glance at my email or tickets to see if anything new has arrived.  If I have to manually intervene then I am going to miss out on replying to a lot of potentially critical issues.  Just offering some hopefully helpful criticism as everything else seems just right and many of us are wanting Zendesk to be the best.

    3
  • Melik Atabeyli

    Any update on this? Such a basic feature even I can code that in less than an hour with some easily found tutorial. Just implement it already... Why do we have to manually press the refresh button or change views, stone age stuff. This should be top priority since it is us the customers who are using it very much.

    1
  • Jason Shepard

    Someone tell them to “refresh” their own ticket screen so they see the last years worth of requests for this function.

    5
  • Bobby Koch

    Incredibly basic

    2
  • Dinesh Gupalan

    Definitely need it. 

    2
  • Nathaniel Offer

    I'm having to keep Outlook open on my second screen so I can see when emails drop and then I know to check our unassigned ticket queue. I honestly can't believe such a basic functionality isn't part of your core product.

    1
  • John Tieu

    +1

    This should be standard functionality out of the box.

    2
  • Jen Cole

    I added my vote for this too! This is highly needed. Something changed in the last two months and our agents are having to refresh even more than the already too frequent refreshing. It’s intermittent, but for example they can’t even see the latest responses from customers on the tickets without a refresh or going through all the other troubleshooting steps of clearing cache and cookies, checking for updates, restarting their computers, etc. They shouldn’t have to jump through so many hoops to see their tickets. Is the chrome extension for auto-refreshing Zendesk working for others? I saw some comments from last year that those stopped working. I’m curious if that’s been fixed and we can try that as a workaround?

    2
  • mws

    Agreed on the above! Something has changed in the last two months because in addition to needing to refresh for new tickets, there's some type of caching happening where if you click into a ticket, you won't always see new replies/activity. You'd think for a ticketing system, this would be the most basic/important functionality.....

    4
  • Nitesh Divecha

    Hello,

    When we first started with Zendesk this feature was available and working well... Then it started going up/down and gone... I agree with everyone that this feature shouldn't be that hard to implement. Cmon Zendesk, you can do it!

    1
  • Mustapha AMRANI

    Toujours pas fonctionnel, c'est complétement bizarre de ne pas avoir de solution pour l'autorefresh

    0
  • Cedric Sellem

    Hello,
    I deploy the Zendesk solution.
    My client finds it inconceivable that an auto refresh the ticket view is not exist.

    It' s an important feature of any ticketing system. 

    Please help us

    Thks

    1
  • Simon Welander

    "We are currently looking into solving use cases similar to this .....There is no estimated time for a solution to this at the moment. "

    Is this still the case? 

    1
  • Jon Campbell

    +1

    0
  • Katie Powers

    Our team recently transitioned to Zendesk and not having an auto-refresh is hampering our ability to meet our SLAs and keep our customers happy without having our agents refresh every couple minutes. Would love to see an update on this.

    0
  • Patrick Strathmann

    +1

    0

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