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Support to delete for an erroneously activated widget for a brand



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Josef Prandstetter

Zendesk Luminary

Posted May 17, 2021

It looks like it is not possible to delete a widget for a brand in the admin panel.

Are there any plans to support to delete widgets?

We are keen to have a tidy administrator interface and would like to get rid of the one(s) we don't need.


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3 comments

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Ahn Letran

Zendesk Customer Care

Hey, Josef!

Thank you for this feedback! We're glad that you raised this so our team could work on more features that would help out our customers seamlessly.

For now, there's no direct way to delete the Web Widget for a brand from the Admin Settings, but you can disable it and prevent it from appearing on your website and Help Center. You can toggle both Contact form, Chat and Help Center to off, under the Customization tab from Channels > Widget in Admin settings.

Hope this helps out for now. We'll keep this posted for any updates on upcoming features.

Cheers!

Ahn L. | Customer Advocacy Specialist
Contacting Zendesk Customer Support

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Hi!

 

Will there be change in this one? It would be great if we could delete a widget from the Admin Center.

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Anastasiya Kastsiushkina

Zendesk Product Manager

Hey everyone, 

Thank you so much for taking the time to provide us with your feedback here!
Unfortunately, there is still no direct way to delete the Web Widget for a brand from the Admin Settings, so we still recommend following the steps from the previous response.  

I have added the possibility to delete the Web Widget to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

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