I opened up a ticket on this earlier and no current feature exists (at least I cannot find a way in the UI and neither could ZenDesk support according to their answer) So, hoping some collaboration might spur the old man's brain on how to do this (if at all).
I have a trigger that will auto set some ticket fields related to stability/performance issues of our product.
BUT - the one item you cannot currently auto-set is a known problem ticket. So, for example - my stability issues - I have a problem ticket (i.e ticket number 10000 - System Degradation/Performance Issues).
Any new ticket that comes in (either through internal slack integration, webform, or email) I cannot automatically assign that new incident ticket to the Problem ticket. It always has to be manually set.
Anyone come up with a different solution?
Please sign in to leave a comment.