Automatically assign new tickets to known problem tickets


  • Permanently deleted user

    Hi Matt,
    this is probably way too late but just in case.
    You can create a webhook for Zendesk to call it's own API.

    For your case you want to update your current ticket and set the field "problem_id" to your Problem ticket id (i.e. 10000 based on your example).
    The webhook can then be called as action in your trigger.

    Best regards,


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