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Multiple brands ticket numbering
Posted May 12, 2021
Hi there,
Right now, we have one brand in our Zendesk instance - A. The ticket numbering is fairly normal, e.g. #76867, #76868, #76869, etc.
We are about to set up a new additional brand - B, and we will be migrating tickets from a different ticketing system.
I carried out a demo migration of roughly 20 tickets and I noticed that the ticket numbering continues for those migrated tickets - #76870, #76871, etc.
A new feature, that would be useful, would be to make it possible to somehow distinguish those migrated tickets for the new brand and also newly created tickets for the new brand by adding some kind of prefix/suffix to the ticket number.
E.g. brand A would have regular numbering, and brand be would have the prefix B- so the ticket id would look like #B76870, #B76871.
Kind regards,
Mirek
8
9 comments
Nicole Saunders
Thanks for taking the time to share this feedback, Mirek.
How often does this come up for you? Do you find that you need to migrate tickets with much frequency? How significant is the business impact?
If other users have similar needs, please up vote Mirek's post and share your own use cases in the comments below.
2
Mirek Kokes
Hi @...
I think that the migration is just an example of one use case, but this Feature Request is more related to setting up multiple brands and distinguishing between them, which I think can happen more often than the actual ticket migration.
As a user who has multiple brands, I would appreciate having an option to clearly distinguish between ticket IDs related to each brand.
0
jean.arnall
We have a customer who would like to do the same thing - combine tickets from two different brands onto a third ZD instance, so would be interested to know if/when this could be a possibility
0
Jane Sullivan
We have just implemented our system and our business partners are getting our ticket numbers confused with their own ticket numbering system. It would be great to have the ability to add a prefix to the ticket number so our tickets can be easily identified (as you can in NetSuite & Microsoft Dynamics). This is causing quite big issues and mistakes for us and generating rework.
0
Brandon
I would also like a solution for this.
Multiple brands with the option to choose prefixes for tickets.
1
Joe Tullar
Bump! Would love prefixes or some way to separate Ticket #s per brand.
0
Osman Ibrahim
Hi All,
I would love this feature, it would make life significantly easier when differentiating between Incidents, Service Requests, and Problems.
Is there any appetite for this to be added?
Thanks
Osman
0
Shanita Thompson
This would be nice too. We are just implementing new brands and it looks like they have over 17k in tickets when they don't. Are there any plans to add a way to start the ticket number from 1 for the new brand that comes on?
1
Do Not Use - Chris Liu
We would like this function available. Please.
0