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Bulk User Import using Zendesk ID

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Richard Harris 2

Posted May 05, 2021

Currently Bulk End User Imports can only update users that have an email address or an External ID however:

  • Most of our End User do not have an email address.
  • External IDs are not added for users who are added via Zendesk.

The one thing every user has is a Zendesk ID so why do we not have the ability to update via this field? I understand this can be done via an API (which proves its possible) but why not offer this unique field as a bulk import option?

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2 comments

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    Nicole Saunders

    Zendesk Community Manager

    Thanks for taking the time to share your ideas, Richard. 

    If other users would like to see this kind of functionality, please up vote Richard's post and add your own detailed use cases in the comments below. 

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    Léon PEYNE

    Hello , 

    Same for us, we have a lot of end-user without e-mail.

    For keep a clean data base, is nice to mass update.

    we are in the process of moving our user base into Zendesk, and we are making some mistakes (3500 end-user). 

    thx,

     

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