Side conversation threads
The side conversation ingest ingests everything, including signatures and image files which are part of people’s signatures. If there is a long thread in the incoming email, old emails that are part of that thread – and already in the side conversation – get ingested again, which makes reading it later very confusing.
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We set side conversations to a brand that doesn't use email signature and this was a huge change in side conversations that we would prefer be more of a chat conversation then an email conversations. I still wish ZD had the option of chat side conversations instead of just emails.
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