See the last time a trigger was used


  • Official comment
    Nina Olding
    Zendesk Product Manager

    Thanks for sharing this feedback, this is an interesting insight. I do have a follow-up question - if you find triggers that have not fired in the last year (or whatever timeframe feels right), how would you determine that this trigger was safe to remove? And related, are there any triggers that haven't fired for 6 months/a year/any longer period of time that should be kept, because that is actually expected? Thanks again, it's always great receiving this direct feedback.

  • Sydney Neubauer

    It would also be nice to see which tickets the trigger fired on. So if there is a misfire, it is easier to locate the affected tickets

  • Mark Leci

    @... that is a great point! Usually this is the other way around, something goes wrong and you look at a ticket and see that the trigger fired incorrectly. But then going back to identify those tickets after the fact can be extremely hard. +1 

  • Mark Leci

    @... sorry I missed this - thank you for your reply! 

    It would be pretty much that criterion that determines if a trigger is safe to remove, which is the reason this is a problem for us because we don't currently have another way to determine which triggers likely aren't being used and can be cleaned up. I can't imagine with our use case that a trigger that hasn't fired for a year is useful to maintain, although I'm sure that's not the case for everyone


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