I think it would be a great feature to be able to change the subject line (and content/format) of any email that Zendesk sends. Specifically, I'm referring to the welcome email that is sent when a user submits a support request that doesn't have an email in our system yet. It asks them to verify the ticket and then create an account.
Right now, our subject is: Sunburst Support welcome email
I think "welcome email" for this is a poor description, plus it's not even capitalized properly. I think a better subject would be something like:
Sunburst Support - Please Confirm Your Support Request
Whatever the case may be, I think it's important that the company has control over all the communications a customer sees, otherwise they are not in control of the full customer experience.
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