Feature Request: Change the Welcome Email Subject Line
I think it would be a great feature to be able to change the subject line (and content/format) of any email that Zendesk sends. Specifically, I'm referring to the welcome email that is sent when a user submits a support request that doesn't have an email in our system yet. It asks them to verify the ticket and then create an account.
Right now, our subject is: Sunburst Support welcome email
I think "welcome email" for this is a poor description, plus it's not even capitalized properly. I think a better subject would be something like:
Sunburst Support - Please Confirm Your Support Request
Whatever the case may be, I think it's important that the company has control over all the communications a customer sees, otherwise they are not in control of the full customer experience.
Agree and have the same need, too.
Same need. In addition, the brand used in the title is even incorrect!
Same here, plus I'd like to be able to specify the brand name, not the account name.
Thus, I created my own, more encompassing version of this feature request:
Feature Request: Brandable Welcome, Verification and Change Password Mails
Please support it, too.
Yours truly, Peter
We need this, too.
Our customers often don't pay attention to this email and don't realize they need to verify their email address for us to receive their ticket. We would like to do something similar to "Please Confirm Your Support Request". It's important to get the customer's attention here.
Japanese text is particularly unnatural.
Users should be able to change it.
We strongly request improvement.
I was asked by support to put my comments here.
We recently moved to Professional and were told that it supported multi-brand for up to five brands under one umbrella.
What we have found is that the DEFAULT BRAND is what is used for the Create Password email rather than the account branding.
SO NO MATTER WHAT HELP CENTER THE CLIENT CHOOSES THEY RECEIVE AN EMAIL RELATED TO THE DEFAULT BRAND.
This doesn't work as we have clients with very different expectations per brand.
I'm being told this can't be changed. How can this be true?
Same need here. Also seconding that the default brand being used all the time is incorrect.
Please sign in to leave a comment.