Working from a laptop, I often close the lid causing the laptop to 'sleep'. On resuming from sleep, any updates to tickets that happened while it was asleep are not showing, even after waiting for quite a while. I have to:
- make a mental note of the ticket number,
- close the ticket tab,
- search for the ticket number, and
- open the tab
- AND check for updates I've missed
Quite often there are not any updates, but how would I know? So I have to do that regardless. With 5-15 tickets open at any time, this is quite a pain and quite time consuming.
I've also missed important updates on numerous occasions when I've not realised the client has responded, causing me to look bad in my support of them.
Can this PLEASE be fixed? This isn't some fancy new feature I'm asking for, it's just basic functionality that should be there already.
And to pre-empt a possible answer: no, I'm not switching to Chrome and installing an add-in! Fix the app, please. This is basic stuff.
Please sign in to leave a comment.