Disable the Default Organisations Feature



  • Official comment
    James Hanley
    Zendesk Product Manager

    Hey folks,

    James here from the Zendesk product team.

    Happy to say this one is on our backlog - we're looking at an experience that when multiple orgs is enabled, an additional setting will be available to disable the automatic assignment of tickets to the user's default org, if a user is a member of multiple orgs.

    Hoping this will address some of the core issues here - however if that's not going to get it done, please let us know!


  • Dan Cooper
    Community Moderator

    It would be great to allow for channels like email to be able to create tickets under a null organization until one is explicitly set by a user.

    Expanding on this, allowing an end user to select their default organization would be helpful.  Since a customer can change the organization on a ticket anyway, it makes sense that they should be able to set their default as well.  

    This could break many workflows that rely on organization fields and such, so I think it would have to be an option that could be enabled on the account level. 

  • elzbieta.petryka

    Please disable default Org future.

    It is a nightmare to correct the data after ZenDesk associates a ticket with wrong Organization.

    What if the ticket contains sensitive information and Zendesk decides to share it with completely different ORG?

  • Richard Harris

    What you have described James would be exactly what we need.

    My only add request is can the org field be searchable, rather than pure drop down where i need to scroll down the list, you can type the org to find it (like the requester field or custom drop down)

    We have some users that belong to 100+ orgs so to be able to type the org would be useful. 


Please sign in to leave a comment.

Powered by Zendesk