Ability to add columns on ticket fields in the customer view
We'd like the ability to add or remove columns on the list of tickets in the customer view. This way if a customer would like to see a specific field on all their tickets, they don't have to open each one to see it.
We have a commercial app called Systemset, which includes a capability we call End-user Views:
It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the ability to configure which column data to display. In summary, it allow you to have a richer relationship with your customers.
Reach our to us at firstname.lastname@example.org or you can take out a FREE 30-day trial from the Zendesk App Marketplace here.
Please sign in to leave a comment.