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Dynamically show views based on whether criteria are met for view



Posted Jan 06, 2021

Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets.

Our use case, for example, is that we open up a "Current Incident" view if there's a situation going on. We don't want to leave this view visible constantly (bad karma, not needed 99.9% of the time) but it would be helpful to not need an admin to go enable it when needed.

Perhaps a per view setting, rather than global, as there are likely some views we'd want to leave active even with 0 tickets in that view.


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Agreed with Matt. We have views that we only need active at certain times of the year. It would be great if they were auto hidden if there were not any tickets in those views.

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+1 to Matt! This would be an awesome add. I know there's a lot going on with Skills Based Routing, but old school views do need a refresh and a few new ideas, like the above. The ability for views to be only visible when there are tickets in the view would clean up a lot of clutter for a number of our teams, and would be something for the teams to work towards clearing as soon as possible (always nice to gamify work, I think!)

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Andrei Kamarouski

Community ModeratorThe Wise One - 2021

+1. Great idea! 

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+1 This is an amazing idea. Why show views if there are no tickets in it

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Kolten Kittleson

Zendesk Product Manager

Matt Barry

Thank you folks for the great feedback on views intelligence. Well there is no immediate plans to change the logic with view ordering, this certainly has a great use case and I will make sure it is brought up to the correct team for discussion and discovery. 

Feel free to follow along, upvote the main post, and add comments on workflows that would benefit from this! The more information on that, the better we can make enhancements. 

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Agnieszka Pyzik

Zendesk Product Manager

Hello everyone, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

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I absolutely love this idea as it would help managers especially that have multiple groups only see the areas where work is outstanding currently.

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