Tickets no details to CC'd user
Hi
My Customer logs a call.
The Agent can see everything on his inbox the customer requested on email.
I am unable to enable: MAKE EMAIL COMMENTS FROM CCed USERS PUBLIC.
I wanted to enable that to see if this resolves the issue.
But the person being CC'd is unable to see the email sent by the customer. The CC'd person can only see this:
|
Ticket # |
27074 |
|
Status |
Open |
|
Requester |
Francois <francois@2435vq34v2346v26> |
|
CCs |
Maintenance |
|
Group |
Support |
|
Assignee |
Peter Parker |
|
Priority |
- |
|
Type |
Ticket |
|
Channel |
By Mail |
-
Hi there! I went ahead & created a ticket on your behalf as this needs to be checked by our team. This issue might have something to do with your triggers. Please expect an email from us soon.
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