Ticket Tracking app and Ticket Events
While looking over the event history of a ticket, I noticed an odd behavior.
As shown in the screenshot below, I've come across tickets where there are multiple ticket updates with just details from the time tracking app. In spot-checking, I've seen this with a couple of agents.
At what points would the Time Tracking app update the ticket events with the latest details from it?
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Hi Travis! I went ahead & created a ticket on your behalf in order to look into the Time Tracking app ticket event logs further. Please expect an email update from us soon.
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What was the outcome of this? We're seeing the same on our account.
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Hi Alan,
Are you experiencing the exact same scenario, and do you have ticket samples that we can check? If yes, you may initiate a conversation with us so we can take a closer look into your account
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