Mail Chimp Experience

2 Comments

  • Sara Ledger

    The app broke a few years ago and our Company was told it wouldn't be fixed by Zendesk Support. It used to be very useful but now can no longer send customer lists to MailChimp rendering it unusable for our purposes. It will say it sends only 100 of the customers on the list then it errors out and can't create the campaign. I would not recommend using the app. We have gone to mainly exporting and importing our customer lists from Zendesk into MailChimp.

    1
  • Chris Bulin
    Community Moderator

    I do use the app for one reason, and that is the ability to see when a user has been included in a campaign. That can be good information to have when communicating with them on Support issues. It gives us the opportunity to reinforce the message.

    0

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