Merge End User containing External ID With Active Staff User currently missing External ID



  • Remi
    Zendesk Customer Care

    Hi CJ Romberger,

    Thank you for your post, hope you are doing well today!

    Indeed, as per your description, this seems "tricky" but yet doable, as long as you proceed meticulously and follow the documentation, nothing should go wrong.

    Nonetheless, I wonder, instead of going through this all process, why not pushing directly the "end-user" external_id directly to the corresponding "Agent", is there any roadblock with that ?

    Using Show User to retrieve the end-user external_id.

    • GET /api/v2/users/{user_id}

    Then, using Update User to push this external_id property obtained from the "end-user" to the corresponding "Agent" profile.

    • PUT /api/v2/users/{user_id}

    Then you can simply delete the end_users concerned if needed.

    Is this something that could be achieved on your end, as this might require less effort from your side.

    Thank you in advance, have a great rest of your day.

    Best regards,


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