Get ticket's solve date (and re-open date)

3 Comments

  • Martin
    Zendesk Customer Care

    Hello Chris,

    Hope you are doing well! We apologize for the delay on coming back to you.

    In order to get historical data, such as the date when ticket was solved/reopened, I would suggest you to look into audits API, that would return said information Tickets Audit API.

    Please let me know if you require further assistance!

    0
  • Margaret Boisvert

    Is there a way just to get the Solved date for a ticket?  I don't need any other information.  Just the solved date

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Margaret, 

    You can use the Ticket Audit API as suggested by Martin or create an Explore Report for solved tickets 
    0

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