Help With Bulk Importing Macros


  • Riley

    I also need help on this 

  • Brett Bowser
    Zendesk Community Manager
    Hey Riley,
    Check out this user tip by one of our Community Moderators :) 
    How to export Zendesk macros into a spreadsheet
    I hope this helps!
  • Sydney Neubauer

    Brett Bowser Thanks for the doc - that is for exporting. What about importing?

  • Brett Bowser
    Zendesk Community Manager
    Hey Sydney, 
    If you're looking to import macros, you'll need to use the API as mentioned here: POST to the Create Macro endpoint
    I hope this points you in the right direction!
  • Administrator

    Brett Bowser Hi! 

    Сan you please attach the correct link to the article. Thank you! 

  • Brett Bowser
    Zendesk Community Manager

    Hey Alex,
    The post I attached was mistakingly removed and we're working on restoring the content as we speak :) 
    In the meantime, I was able to find some instructions from that post that I've attached below:


    1. you need to be logedin as Admin or Agent of your ZD account.
    2. open this link (but change XYZ to your zendesk account name)
    2a. If you have more than 100 macros, you should export one more JSON file cause it's up to 100 macros per export. Second file is on this url  (replace XYZ to your ZD name)
    3. When json file is loaded, save it on your computer (CTRL+S or CMD+S)
    4. Open site:
    5. Upload your JSON file
    6. Wait a little
    7. Click on Download button.

    Ta-Da, you have your macros exported in CSV file format.

    Hope this helps!


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