API - download attachments with Safe Download enabled

3 Comments

  • Phoebe Morin
    Zendesk Customer Care

    Hi Linus! 

    If you want to get the attachment of a comment, you will have to use this endpoint : https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments

    • GET /api/v2/tickets/{ticket_id}/comments

    this will return all the comments within the ticket and the direct link to the attachment.

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  • James J

    Hi Phoebe Morin I have tried above but when I try to access content_url outside of zendesk, its requesting credential to download the file.

    Is there a way we can attach/upload the file from downloading once instance to another instance without storing that file externally

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  • Erica Girges
    Zendesk Developer Advocacy

    This request was closed and merged into request #9805529 "[Community Post] Download the Ze...".

    0

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