Viewing and Editing Subscriber Information from within Zendesk Support

3 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Aabid, what's your system of record that holds customer information? There are some CRMs that have integrations with Zendesk that might allow you to do that, and if not, our Apps Framework could allow a custom-build solution:

    App Directory
    Zendesk Apps - developer home page

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  • Aabid Siddique

    We are currently evaluating Segment (By Twilio). I believe that does have an integration with Zendesk though it may just be an iFrame. Do you recommend any good tools other than Segment?

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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Aabid Siddique

    I have seen several Zendesk accounts use Salesforce for their CRM of record. There is an integration that exists for Salesforce <-> Zendesk for tickets and user info. I'm not sure if it does everything you're asking but it might work well for you!

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