Emails that redirected by our support email sent to Zendesk endup in Spam

3 Comments

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Wayne,

    When you say Spam do you mean Suspended by any chance? Sometimes this will happen if you have >30 or so messages come in from the same user in a very short period of time. You can add the address to the allowlist if it's not there already. 

    Maybe you can give a little more info on this if you need more assistance?

     

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  • Wayne

    Hi Heather,

    Thank you for your message. Yes, I meant the suspended area on Zendesk. We have a lot of messages (>30) being directed to support@xplora.com. It would be great if Zendesk would allow support@xplora.com on the allow list. If I had to do it myself, please share the steps to guide me through.

    Many thanks

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  • Russell Chee
    Zendesk Customer Care

    Hey Wayne,
    I hope you are doing well and taking care of yourself! If it's alright with you, what I would like to do is to take your case into a ticket and work with you in order to see what's going on and help assist on this.
    Keep your eyes peeled on your inbox for my message! :)

    Russell Chee | Senior Customer Advocacy Specialist | Melbourne, Australia

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