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How to ingore the location details in tickets created via APIs?

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John Mike

Posted Jul 23, 2021

I am trying to create a ticket via API which captures my system location in tickets? Is there a way we can ignore or stop it?

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    DJ Buenavista Jr.

    Zendesk Customer Care

    Hi Mahe,

    Thank you for reaching out to Zendesk Support.

    Unfortunately, this is not possible at the moment. Once a ticket is created via API, the creation event is also included, and you will find Web Service noted as well as the coding language and IP address used to post the ticket.

    You can check our article: https://support.zendesk.com/hc/en-us/articles/360002109208-How-was-that-ticket-created-#topic_pb_4 for more information.

    Thank you!

    Kind regards,

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

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