Salesforce Integration : Close tickets from Salesforce and sync status in Zendesk


  • Cheeny Aban
    Zendesk Customer Care

    Hi Julien,

    Our native sync is one-way from Zendesk to Salesforce, so solving the ticket in Zendesk can update the status of the Case in Salesforce

    If you want to update the status of the case and have it update the ticket in Zendesk, that’s a custom workflow and you'd have to leverage the Ticket Update endpoint of the REST API



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