I have Zendesk Team and have a workaround for getting reporting via tags. Basically, I have my Ticket Form/Fields with a Topic, and when selecting a Topic and updating the ticket status, it adds the tag associated with the Topic. However, sometimes one ticket has multiple topics, and when I change the Topic for the ticket, it deletes the old Topic tag and replaces it with the new Topic tag.
Is there a way I can have it so that if the Topic changes during the life of a ticket, that it will keep the old tag and just add the new one to the tags field? Thank you!
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