Tags: Multi-tag/topic Tickets


  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    Hey Zach! Based on what you’ve described, it sounds like you may want to create a new Topic ticket field that is set as a multi-select field. That way, instead of being forced to only select one option, you can select multiple options at any point within the tickets lifecycle.


Please sign in to leave a comment.

Powered by Zendesk