I am trying to set up JWT to submit tickets. The JWT method seems to work only when the user is trying to submit the ticket and is not a registered agent in the app.
The scenario that happened is: I set up JWT, tested with external users, and worked properly. Then tested with an internal user ( the email used for creating JWT and the email of the Zendesk agent were the same ) and I got the 403 unauthorized error. I downgraded the user from agent to end-user and JWT worked properly!
Please advise me on this issue. Is there some sort of limitations on using JWT?
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