We search for ticket tool which will help us to manage issues send by our corporate customers in to our mailbox.
Customers send us their tickets with their ID numeration - hundreds in a single day. Customer send us standarized Tickets that has their ticket ID in e-mail subject or body, like:
H/9digitnumbers/3alpanumerical (i.E. H/873459876/CNL)
C-H6digits.2digits (i.E. C-H763452.34)
We are looking for solution:
1 to automaticly parse those ID to external ID custom field
2 to automaticly connect several emails containing the same external ID (so we will have order ticket and complaint ticket connected somehow in our ticket system)
3 to add some tags or issue type when e-mail body/description contains specified words (like ,,complaints” - add ,,complaints” tag or when ,,order” - add ,,order” tag) - i found triger that automaticly finds a word in ticket subject but can”t find a triger that search for a word in body/description (in many ticket tools it Is possible , i.E. freshdesk).
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