Export all end users


  • Devan - Community Manager
    Zendesk Community Manager

    Hello @...,

    Welcome to the Community, and thanks for the fantastic question. There are three options available for you to export a list of users from your account, which I've listed below. 

    1. Use the Zendesk Rest API Users endpoint to capture the list of users from your account.
    2. For Support Professional and Enterprise plan, export users in XML or JSON format. For more information about exporting data from your Support account, see the article: Exporting data to a JSON, CSV, or XML file (Professional and Enterprise).
    3. Accounts with the customer lists Add-on can export their user list in a CSV file.

    Let us know if these options help, and if you have any more questions, we are more than happy to help.

  • James Beniston

    I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.

    The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.

    Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct? 

  • Austin Killey
    Zendesk Customer Care

    @... Great question, and super super close: It's confirmed that Full User XML export will export only primary numbers, but for gathering all phone numbers linked to users, our List Identities endpoint here will be just what you need.  When entering a specific user ID, the List Identities endpoint will retrieve all contact info associated with that user, both primary and secondary numbers.

    Thanks again James, and let us know if there's anything else we can help out with!


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