Spam Filter by specific URL in the comment


  • Kyle Beaulieu
    Community Moderator

    Hi Kaori,

    The best way I can think of to prevent this would be to set up a trigger. You could set a Condition for Comment Text > contains the following string > [the specific URL], then have the action either set it as Solved, or assign those tickets to a specific user and not show them to the rest of your team. There are a lot of variables that could be in place here so if you want to set up a trigger but are having issues with it only catching what you would like, let me know and we can make changes as needed. 

    Hope this helps!

  • Kaori Yasuda

    Hi Kyle,

    Thank you for the advise.  As a pragmatic solution, this trigger helps me to avoid the spam tickets from my Inbox.

    Best Regards,



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