• Andreas Schuster

  • May 13, 2021 10:03

  Hi Miles,

  you should find all the neccessary info here:
  https://support.zendesk.com/hc/en-us/articles/203663336-Adding-support-addresses-for-users-to-submit-tickets

  I would do it like that:

  1. set up forwarding from OURCOMPANY.org to OURCOMPANY.zendesk.com
  2. set up outgoing e-mail address to OURCOMPANY.org
     (don't forget to add the SPF record to your DNS)

  Cheers,

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