• Pedro Rodrigues (opservator.com)

  • May 07, 2021 13:46

  Community Moderator

  Hi @..., you can obtain this information with Zendesk Explore. One of the available attributes is 'Requester email'.

• Liza

  • May 10, 2021 09:22

  Hi Pedro,

  So you can actually extract a batch of email into 1 doc? Can you please let me have the exact link to start doing that?

   

• Pedro Rodrigues (opservator.com)

  • May 14, 2021 18:28

  Community Moderator

  Hi @..., you can achieve that with Zendesk Explore. I don't have the exact link because you'd need to go to access it via your account at https://yoursubdomain.zendesk.com/explore#/new-query to create a table that would include the Requester email attritbute as a parameter. Hope that helps!

• Liza

  • July 13, 2021 14:53

  Hi, could you please let me know how to actually extract emails in full and not just the subject?

   

• Ahn Letran

  • July 13, 2021 22:26

  Zendesk Customer Care

  Hey, Liza!

  Hope you're doing well!

  You can export your ticket data/comments by following this guide Exporting data to a JSON, CSV, or XML file. There's a link there that will help you export them via [Zendesk REST API: Tickets] (https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/0, then choose Ticket Comments - list comments. Please do note that exporting your data needs to be requested first by the account owner as described on the link I provided above.

  Hope this helps!

  Ahn L. | Customer Support Advocate

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