Can I view the macros used in a ticket?

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1 Comments

  • Jason Schaeffer
    Zendesk Customer Care

    Hi Francisco!

    A Tag would be the quickest way, you could name the Tag for the Macro that you used so that it would not be confused with another tag with a different purpose. Another way would be to look at the Events of the Ticket, as that will show you all Macros that were used. This would be a slightly more manual process however.

    Lastly you could create a custom ticket field that is required for agents to complete and build out a list of Macros in a drop down field to be selected from. You can find some additional information in the following article: 

    Adding custom fields to your tickets and support request form


    I hope that helps! Have a great day.

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