Naming/Translation Subject Automatic Content

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1 Comments

  • Neil
    Zendesk Customer Care

    Hi Jiri,

    With a combination of triggers and targets, you can automatically change the subject of a ticket to match the subject of the notification email.
    See the steps discussed in How to change the ticket Subject using a trigger

    As for the trigger, you would need to tweak it a little bit to make sure that you're only firing it on tickets created from your Chat channel.

    My suggested trigger conditions are the following :
    Ticket is Created
    Status is not Solved
    Channel is Chat
    Language is English

    The condition "Language is English" uses the language set in the requester's user profile. Also since you're using 4 languages, this will require you to put up 4 separate triggers, one for each language.

    Hope this helps!

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