Im looking to create a trigger that sends an email to my agents when a tickets comments are updated by the requester ONLY. I don’t want my agents to receive an email if the agent updates the ticket comments.
I cant seem to find a condition that would isolate the requester updating the ticket (Vs the agent) so my agent is getting the email on their own updates (which I want to avoid).
I saw "Agent replies" but it is not clear how i could utilize that or if it would be helpful.
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